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                    <li>FAQs</li>
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                        <h1><span>FAQs</span></h1>
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                    <div id="faq-index">
                        <h2>FAQ's</h2>
                        <div class="faq-index accordion">
                            <h3> <span>General Questions</span> </h3> 
                            <h3> <span>Stone Shape Chart</span> </h3>
                            <h3> <span>Clarity Grading</span> </h3>
                            <h3> <span>Colour Intensity Grading</span> </h3> 
                            <h3> <span>Gemstone Buying Guide</span> </h3>
                            <h3>  <span>Orders</span> </h3>
                            <h3> <span>Order Viewing</span> </h3>
                            <h3> <span>Payment Methods</span> </h3>
                            <h3> <span>Shipping Policy - within India</span> </h3>
                            <h3> <span>International Shipping</span> </h3>
                            <h3> <span>Return &amp; replacement Policy</span> </h3>
                            <h3> <span>Privacy Policy</span> </h3>
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                    <h3 id="general-questions">General Questions</h3>

                    <h4 id="general-questions-1">1. What are gemstones?</h4>

                    <p>Gemstones are remedies for life, rare but blessed with miraculous
                        powers to bring life-changing effects in all aspects of life - health, wealth
                        and relations. All gemstones exhibit distinct colours. We at Drishti Gems
                        & Jewels deliver Natural gemstones to enhance the quality of your life.</p>

                    <h4 id="general-questions-2">2. What is the history of gemstones?</h4>

                    <p>The history of gemstones is as vast as the ocean. In India, the use of
                        precious gemstones has existed since ancient times. Scriptural evidence
                        shows that gemstones were created even before the universe.
                        Gemstones carry a hidden mystery within.</p>

                    <h4 id="general-questions-3">3. Where should I purchase from?</h4>
                    <p>Before buying a gemstone, the origin and 4 C's - colour, clarity, carat,
                        and cut are the main factors. Purchasing a natural gemstone is
                        extremely important as we understand that it is an investment for life.
                        Therefore, we assure 100% natural, untreated and unheated
                        gemstones. Drishti gem is a leading authorised dealer of 100% natural
                        and reputed in India. We also provide lab- certification from Drishti Gems
                        & Jewels with every gemstone, which GIA, IGI and GRS can also test.
                    </p>
                    <h4 id="general-questions-4">4. Does Drishti Gem Lab provide certification with every
                        gemstone? </h4>

                    <p>Yes. Drishti Gem Lab certificate is provided with every gemstone
                        purchase at no additional cost.</p>

                    <h4 id="general-questions-5">5. Is it possible to verify the authenticity of gemstones from
                        the
                        world's recognized gemological institutions - GIA, IGI or GRS?</h4>

                    <p>Yes, after confirming the purchase, it is possible to verify from a third
                        party. We send gemstones with the free Drishti Gem Lab certificate.
                        After the customer completes the payment for a required certificate from
                        any gemological institution, we send your product. Third-party lab reports
                        cannot be replaced, so we send them after we hear from our customers
                        that they will keep their items.</p>
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                    <hr>

                    <h3 id="stone-shape-chart">Stone Shape Chart</h3>

                    <p>The chart below features common gemstone shapes. The most popular
                        shapes for coloured gemstones are round, cushion, emerald, radiant,
                        and princess. If you would like more information regarding the

                        characteristics of each shape, we are happy to share the Information
                        about shapes and the wide variety of gemstones available. </p>
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                    <h3 id="clarity-grading">Clarity Grading</h3>
                    <p>While diamonds have an internationally established grading system,
                        there is no official, standardised method to analyse clarity in gemstones.
                        Usually, the jewellery industry grades coloured gemstones, including
                        sapphires, at eye level. Since the specification of clarity is not
                        standardised, this is one way that clarity can be categorised. Eye-clean
                        gemstones are more expensive than gemstones whose inclusions are
                        clearly visible. The very slight inclusions are also expensive as the
                        brilliance of the stone appearance is intact, and inclusions are visible on
                        very close eye inspection. The light inclusions are gemstones in which
                        inclusions are easily visible, but they are light. Gemstones' appearance
                        is considered inclusion when inclusions primarily or prevent entirely light
                        from reflecting. The clarity is not visual.</p>
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                    <h3 id="colour-intensity-grading">Colour Intensity Grading</h3>
                    <p>In the world of coloured gemstones, colour is the main ingredient and
                        uniqueness of gemstones. The colour matters the most. The more
                        intense the gemstone's colour, the more valuable and expensive it is.
                        The natural physical composition of gemstone gives the colour. Vivid is
                        the finest colour intensity saturated without the gemstone being dark.
                        The light easily reflects from the gemstone. Intense-coloured gemstones
                        are excellent gemstone colours, and light can easily reflect through a
                        gemstone. The light-coloured gemstones reflect white reflection or pastel

                        colour. The dark-coloured gemstone allows no light to reflect, and the
                        colours are closer to opaque.</p>
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                    <hr>

                    <h3 id="gemstone-buying-guide">Gemstone Buying Guide</h3>
                    <h4 id="gbg1"> 1. Which gemstone should I wear?</h4>
                    <p>The wide array of gemstones available worldwide complicates finding
                        your perfect natural gemstone. Whether you're buying a gemstone for
                        astrological purposes or to be used as jewellery, a gem guide will help
                        everyone to purchase the natural and the right choice for yourselves.
                        Several factors decide the value of a gemstone, such as weight-
                        (carat/ratti), colour, clarity, cut- brilliance. Factors like the origin of
                        gemstones and reliable sources are also very important. Gem lab
                        certificate is one of the most important components as it mentions the
                        natural or synthetic, cut, origin, clarity, mentions any treatment on
                        gemstone - heated, treated or glass filled. Here are a few simple steps to
                        follow to buy the appropriate gemstone.</p>

                    <h4 id="gbg2"> 2. How to select the gemstone?</h4>
                    <p>Gemstone's value depends upon 4C's- Colour, Clarity, Cut and Carat
                        (weight) and origin. In terms of colour, the more intense the gemstone,
                        the higher its value. In terms of cut, brilliant cuts are more valuable than
                        old-fashioned cuts- round, oval, square. In carat/ weight- as the weight
                        increases, it becomes expensive. In terms of clarity, lesser inclusions
                        viewed from the naked eye, the more valuable it becomes. Origin is one
                        of the main factors in the selection of gemstones. For example,
                        Ceylonese yellow sapphire is considered the best quality in the world,
                        whereas yellow sapphire from Bangkok is relatively less expensive. The
                        selection of gemstones depends upon the budget, and it is important to
                        buy natural gemstones as yours to keep forever, whether used for
                        astrological or jewellery purposes.</p>
                    <h4 id="gbg3"> 3. What should I be careful about when buying gemstones?</h4>
                    <p>One should be extremely careful to buy natural gemstones only whether
                        utilised for jewellery purposes or their astrological value and healing
                        properties. One must be aware of purchasing assured quality and from
                        authentic sources only. It is advisable to buy gemstones from a reputed
                        seller only. Buying a gemstone is honestly an investment for life.
                        Therefore, one should be careful about purchasing natural gemstones.
                        Lab certification is a reliable source that mentions natural, untreated or
                        unheated, glass filled, origin and cut. Drishti Gems & Jewels is a leading

                        authorised dealer of a 100% natural certified premium range of
                        gemstones. Our primacy provides exceptional services to our
                        customers- authentic lab certification, an extensive range of premium
                        gemstones, and Global Gemology Consultation. We guarantee the best
                        prices for unheated &amp; untreated gemstones. We supply 100%
                        natural gemstones only. We take pride in delivering ten lakhs+ satisfied
                        customers.</p>
                    <h4 id="gbg4"> 4. How should I wear a gemstone?</h4>
                    <p>The best way to wear gemstones and reap the benefits of their
                        captivating appearance and astrological benefits, jewellery form has
                        been used since ancient times. The accurate way to wear a gemstone is
                        as prescribed by the astrologer. The selection of metal and time to wear
                        the particular gemstone for maximum benefits is as the astrologer
                        prescribed. Those who believe in Pooja rituals can follow the proper
                        Vedic procedure to wear a gemstone (Ratna Dharan Karne Ki Vidhi ) to
                        attain maximum benefits in their life.</p>

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                    <h3 id="orders">Orders</h3>
                    <h4 id="orders-1"> 1. How can I order from Drishti Gems & Jewels? </h4>
                    <p>You can order online at the website - <a href="{{ sc_route('home') }}">
                            www.drishtigems.com </a>, or you can
                        reach out to our customer executive for an order.</p>
                    <h4 id="orders-2"> 2. Can I get customised jewellery with a gemstone?</h4>
                    <p>Yes, you can get customised jewellery as per your wish. You need to
                        provide specifications, and we will deliver them to you according to the
                        details provided.</p>
                    <h4 id="orders-3"> 3. What is a Free lab certificate?</h4>
                    <p>Drishti Gems & Jewels provide a free lab certification with specific
                        compositions about details, treatments, and origin of the gemstone they
                        are purchasing. It is essential for anyone investing in a gemstone for a
                        lifetime.</p>
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                    <hr>

                    <h3 id="order-viewing">Order Viewing</h3>
                    <h4 id="order-viewing-1">1. How do I see my orders and order status?</h4>
                    <p>To see your order and order status, the first and foremost thing is to login
                        into your Drishti Gems & Jewels account. Go to the My Account section
                        and see your order details under the Order tab. Check your order status
                        here.</p>
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                    <hr>

                    <h3 id="payment">Payment Methods</h3>
                    <h4 id="p1">1. What kind of payment methods do we accept?</h4>
                    <p>We provide various payment options to our consumers, including; Visa,
                        MasterCard, and American Express. Credit cards are all accepted,
                        including Credit and Debit Cards (India). Debit cards from Visa and
                        Maestro are accepted; Internet Banking, Debit and Credit Cards,
                        Payments using mobile devices.</p>
                    <h4 id="p2">2. Which banks do we accept in Net Banking? </h4>
                    <p>We support the following banks for Net Banking: Andhra Bank, Axis
                        Bank, Bank of Bahrain & Kuwait, Bank of Baroda, Bank of India, Bank of
                        Maharashtra, Citibank City Union Bank Deutsche Bank, Federal Bank,
                        HDFC Bank, ICICI Bank, IDBI Bank, Indian Overseas Bank, IndusInd
                        Bank, ING Vysya, Jammu & Kashmir Bank, Karnataka Bank, Karur
                        Vysya Bank Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of
                        Commerce, Punjab National Bank, South Indian Bank, Standard
                        Chartered, State Bank of Hyderabad, State Bank of India, State Bank of
                        Mysore, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile
                        Bank, Union Bank of India, United Bank of India, and more.</p>
                    <h4 id="p3">3. How to make payments through Payments via mobile devices?</h4>
                    <p>You can make mobile payments using a mobile pay service(Google
                        Pay/Paytm etc.)</p>
                    <h4 id="p4">4. How to make payments through Bank Deposit?</h4>
                    <p>You can also pay straight into our bank account (ICICI BANK ) by check
                        or cash. Please email us at support@drishtigems.com or phone us at
                        77250-77250 to let us know when you've completed your payment.</p>

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                    <hr>

                    <h3 id="shipping-india">Shipping Policy - Shipping within India</h3>
                    <h4 id="shipping-1">1. When will my order be delivered? (What does "Days to Dispatch"
                        actually mean?)</h4>
                    <p>The days it takes us to prepare your package and send it to the courier
                        company are called the "Days of Dispatch". Each product's shipment
                        date is explicitly stated on its website. This will usually vary depending
                        on the goods you purchased, whether you want them to be studded in a
                        jewellery piece or if you want a separate lab certificate. A loose
                        gemstone, for example, is usually sent in 1-2 days. On the other hand, a
                        gemstone ordered to be set in a ring will generally take 4-5 days. On the

                        other hand, a gemstone with an additional lab certificate will take much
                        longer.</p>
                    <h4 id="shipping-2">2. How long will it take for my order to be delivered?</h4>
                    <p>Our delivery partners usually deliver items to India's metro cities within 1
                        to 3 days: Our courier partners generally take two to 7 days to deliver
                        non-metros from the time of dispatch. The dispatch date is determined
                        by the type of goods you order (loose gemstone or mounted in
                        jewellery), and it is specified on the product page. Please establish a
                        Live Chat with us or call us at <a href="tel:7725077250">77250-77250</a> if you have any
                        inquiries or
                        doubts.</p>
                    <h4 id="shipping-3">3. How can I assure you that my shipment is safe?</h4>
                    <p>All of our shipments are carefully wrapped in tamper-evident, robust
                        packaging. Also, all of our shipments are covered by insurance. Our
                        shipping fees include the cost of insurance, so you won't have to pay
                        anything extra.</p>
                    <h4 id="shipping-4">4. Is it possible to track my shipment?</h4>
                    <p>You can track your package online, of course. All of our shipments within
                        India are delivered by reputable companies. You will receive an email
                        with the tracking ID and instructions as soon as the merchandise is sent
                        from our office.</p>
                    <h4 id="shipping-5">5. Are there any hidden fees (such as sales tax or octroi)?</h4>
                    <p>There aren't any hidden fees. The goods cost you the amount specified
                        when you place your order and on your order receipt.</p>
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                    <hr>

                    <h3 id="shipping-international">International Shipping</h3>
                    <h4 id="shipping-international-1">1. Which countries do we ship to outside India?</h4>
                    <p>We ship to over 50 countries and territories, ranging from the Falkland
                        Islands to Japan and all sizes of countries in between. Even better, for
                        any orders over INR 3,00,000, we offer FREE SHIPPING WORLDWIDE.</p>
                    <h4 id="shipping-international-2">2. Which countries do you ship to for free?</h4>
                    <p>For orders over INR 3,00,000, we offer FREE EXPRESS SHIPPING
                        WORLDWIDE. (Note: These shipments are usually delivered in 2-10
                        days by express couriers such as FedEx, Aramex, and others.)</p>
                    <h4 id="shipping-international-3">3. What Shipping Options can I choose from?</h4>
                    <p>Drishti Gems & Jewels have tie-ups. When there is a situation of return
                        of stone and our Customer Care team has cleared the case, the pick
                        would be organised with intimation to you.</p>
                    <h4 id="shipping-international-4">4. What about customs fees, duties, and other fees?</h4>
                    <p>Please be aware that we are not liable for customs fees, duties, VAT, or
                        other fees imposed by your country, as these vary from case to case and

                        are out of our control. However, loose gemstones are duty-free in the
                        United States, Canada, and Europe. In other countries, this percentage
                        is often around 1%. Professional customers are also entitled to a VAT
                        refund. If you have any questions, you should contact your local customs
                        office. Please get in touch with us if you have any questions, as we may
                        have older customer experiences to share. Please be aware that if the
                        customer refuses or cancels an international purchase after it has been
                        dispatched, the client will be responsible for all customs charges and
                        VAT levied by their country to return the items to us. Any balance owed
                        to the client, fewer fees, customs duties, and VAT will be reimbursed to
                        the customer according to the refund timetable only when we receive the
                        goods.</p>
                    <h4 id="shipping-international-5">5. How can I ensure that my shipment is safe?</h4>
                    <p>All of our foreign shipments are carefully packed! We recognize how
                        long and far the journey is and guarantee you will not be disappointed. In
                        addition, we work with trusted shipping companies. Our packages are
                        sent in tamper-evident, long-lasting packaging.</p>
                    <h4 id="shipping-international-6">6. How can I track my shipment?</h4>
                    <p>Our express shipments are sent via reputable logistics carriers. Online
                        tracking is available for all of our shipments.</p>
                    <h4 id="shipping-international-7">7. Is it necessary for me to provide identification to my
                        local courier
                        service to have my package delivered?</h4>
                    <p>For high-value shipments, you may be required to present an
                        appropriate identity to your local courier service for customs clearance in
                        some countries. For a more pleasant purchasing experience, we suggest
                        exchanging this Information with your courier.</p>
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                    <hr>

                    <h3 id="rrp">Return &amp; replacement Policy</h3>
                    <h4 id="rrp-1">1. How can I return or replace my order? What are the requirements
                        for return or exchange?</h4>
                    <ul>
                        <li>You can return or exchange your order within seven days of
                            delivery. The seven days Return and Replacement policy offered
                            by Drishti Gems & Jewels are clear and simple.</li>
                        <li>The items must be in their original condition with tags intact.</li>
                        <li>The items need to pass the inspection process done by the Drishti
                            Gems & Jewels team to confirm the return/replacement.</li>
                        <li>Items in inappropriate condition damaged due to neglect would not
                            be entertained, and the return/replacement would not be accepted.</li>
                        <li>To be approved for return/replacement, the item must include the
                            Original Product Certificate and an Original Copy of the Packaging,
                            Documentation, Lab Certificates, Discount Coupons, etc.</li>
                    </ul>
                    <h4 id="rrp-2">2. When does the seven-day return or exchange period start?</h4>
                    <p>The day you receive your product is when the 7-day return period
                        begins, as shown by our courier records. The delivery date is the first
                        day to consider.</p>
                    <h4 id="rrp-3">3. If I want to return only one gemstone and keep the other, is it
                        possible to replace it?</h4>
                    <p>Yes, you can return the other gemstone within the 7-day return time
                        under our no-questions-asked return policy on jewels with a full refund.</p>
                    <h4 id="rrp-4">4. I misplaced the lab certificate as well as the product's original
                        packing. Is it still possible for me to return the loose gemstone?</h4>
                    <p>We usually demand the original product certificate, invoices,
                        documentation, lab certificates, packaging, discount coupons, and other
                        items that may have been included with the loose gemstone. You are not
                        qualified for the 100 per cent Money Back Guarantee if you do not have
                        any of these items. You may be eligible for a complete or partial
                        replacement/Wallet credit. Please get in touch with our customer service
                        staff with the details of your situation so we can assist you accordingly.</p>
                    <h4 id="rrp-5">5. Is it possible to return a gemstone I bought and have it set in a
                        ring?</h4>
                    <p>Any customised jewellery cannot be returned, according to our return
                        policy. However, you are eligible for a Wallet credit worth 75% of your
                        invoice value, which you can apply to later purchases on Drishti Gems &
                        Jewels.com.</p>
                    <h4 id="rrp-6">6. I need to return a loose gemstone. What method should I use to
                        send it?</h4>
                    <p>Please follow the steps below if you are returning or replacing a
                        gemstone:</p>
                    <ul>
                        <li>Get a Return Authorization from Customer Support.</li>
                        <li>Keep all original items that came with the gemstone, such as the
                            Original Product Certificate, Original/Copy of Invoice, packing,
                            documentation, lab certificates, discount coupons, etc.</li>
                        <li>Pack the things securely. Be in touch with our Customer Care. Our
                            Contact & address can be found by clicking on Contact Us. You
                            will have to give all details to Customer Care, and pick-up will be
                            organised with our logistics partner.</li>
                    </ul>

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                    <h3 id="privacy-policy">Privacy policy</h3>

                    <h4 id="privacy-policy-1">Where will we use your Personal Information?</h4>
                    <p>We may use the Information we gather about you in the following ways:</p>
                    <ul>
                        <li>Assist you in making purchases and providing the services you
                            require.</li>
                        <li>Confirm your order and keep track of it.</li>
                        <li>Respond to your requests and inquiries.</li>
                        <li>Check for errors, omissions, and accuracy in your Personal
                            Information.</li>
                        <li>Identify and prevent fraud or misuse.</li>
                        <li>Enhance the overall customer experience by improving our
                            website, service, product offerings, and marketing and promotional
                            initiatives.</li>
                        <li>Determine your preferences for products and services.</li>
                        <li>Gain a better understanding of our customers' demographics,
                            preferences, interests, and behaviour so that we can contact you
                            (by email, postal mail, or phone) about items and services we think
                            you'd like.</li>
                    </ul>

                    <h4 id="privacy-policy-2">2. Will you share my personal Information with others?</h4>
                    <p>We may share your Personal Information with trustworthy partners in
                        specific circumstances.</p>
                    <p><strong>Service Providers:</strong> We enlist the help of reputable third-party service
                        providers to complete some tasks on our behalf. Shipping, payment
                        processing, data storage/management, web hosting, web analytics,
                        fulfilment, assembly, marketing, mailing, emailing, and other services are
                        included. These service providers are only given personal Information if
                        it is required to execute their function(s), and they are not allowed to use
                        such Information for any other purpose(s) than those specified by Drishti
                        Gems & Jewels.</p>
                    <p><strong>Special Events:</strong> When you participate in a special event (such as a
                        promotion, contest, or sweepstakes), Drishti Gems & Jewels will only
                        share your Personal Information with the organizations involved. These
                        third parties do not use your Information for any other purpose than to
                        organize the event unless we advise you otherwise in connection with a
                        special occasion. We may give trusted partners permission to send you
                        Information about products and services that you might find interesting.</p>
                    <p><strong>Anonymous Information:</strong> By removing Information (such as your
                        name) that makes the information personally recognizable to you, we
                        may be able to construct anonymous records from personal Information.
                        We reserve the right to use and disclose any information included in
                        these records for internal purposes, such as evaluating usage trends to
                        improve our services. We also hold the right to use and disclose any
                        information contained in these records at our discretion.</p>
                    <p><strong>Law Enforcement and Fraud Prevention:</strong> We may use and disclose
                        any information, including Personal Information, as follows: (1) to comply
                        with any applicable law, regulation, legal process, or governmental
                        request; (2) to investigate, prevent, or take action regarding illegal
                        activities, suspected fraud, situations involving potential threats to the
                        physical safety of any person, or as otherwise required by law; (3) to
                        other businesses and organisations for credit fraud prevention and risk
                        reduction, and (4) to enforce any agreements we may have with you.</p>
                    <p><strong>Suggestions and input:</strong> We appreciate your feedback, testimonials,
                        and other remarks that help us improve our website, products, and
                        services. You assign your rights in the submissions to us by submitting
                        them to us, as indicated in the "Submissions" part of our Terms and
                        Conditions page.</p>

                    <h4 id="privacy-policy-3">3. How can one update or delete their personal Information given
                        to
                        Drishti Gems & Jewels?</h4>
                    <p>If the personally identifiable information Drishti Gems & Jewels has
                        acquired about you changes, or if you wish to access, update, or delete
                        such Information, we will gladly give you access to, correct, or delete any
                        personal information we have collected about you (to the extent
                        permitted by law). Please write an email or call one of our customer care
                        executives at 091-77250 77250 to seek access to, corrections to, or
                        deletion of your Personal Information.</p>
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