Evaluating Service Quality in Missionary Hospitals: A Biological Perspective

Author: Rajesh Joseph, B. Selvaveera Kumar and S. Dhinesh Babu

Download PDF

Abstract

This study evaluates the service quality of missionary hospitals in the Ernakulum District from a biological perspective. By examining how different dimensions of service quality—such as responsiveness, empathy and reliability—affect patient health outcomes, this research integrates healthcare service management with biological health indicators. The study analyses patient feedback, health records and biological markers of health to understand the impact of hospital service quality on patient recovery and overall well-being. The findings aim to provide insights into how enhancing service quality in healthcare settings can lead to improved biological health outcomes, thereby contributing to better public health in the region. This interdisciplinary approach underscores the vital link between high-quality healthcare services and the biological health of patients

Keywords

Service Quality, Health Outcomes, Missionary Hospitals and SERVQUAL Model

Conclusion

This study presents a pioneering approach to evaluating service quality in missionary hospitals in Ernakulam District by correlating service quality dimensions with biological health indicators. The results highlight the significant impact of Assurance and Empathy on patient health outcomes, underscoring the importance of these dimensions in healthcare service delivery. By bridging the gap between perceived and expected service quality, missionary hospitals can not only enhance patient satisfaction but also improve clinical outcomes. The integration of SERVQUAL with biological health outcomes offers a comprehensive, objective measure of healthcare efficacy that could serve as a model for other healthcare institutions aiming to improve their service quality and patient care effectiveness. Thus, this study contributes valuable insights that can drive strategic improvements in healthcare services, ultimately fostering a healthier population and more effective healthcare systems

References

-

How to cite this article

Rajesh Joseph, B. Selvaveera Kumar and S. Dhinesh Babu (2023). Evaluating Service Quality in Missionary Hospitals: A Biological Perspective. Biological Forum – An International Journal, 15(6): 898-903